Full process escort, achieving excellence
Not only for equipment delivery, but also as a long-term value partner for your production line
We firmly believe that an excellent device is just the beginning of cooperation. The true value comes from the continuous and stable efficient operation of the equipment throughout its decades long lifecycle. Therefore, we have embedded our services into the brand DNA and built a full lifecycle service system that spans from pre-sales consultation, solution planning, installation and debugging to long-term operation and maintenance. Our goal is clear: to provide precise, efficient, and proactive professional services to completely eliminate your worries and ensure the sustainable power of your production line. This is the solid foundation for us to fulfill our promise of “smart packaging, achieving world brand”.
Professional consultation and customized solutions
Whether you are in the early stages of planning or upgrading your production line, our application engineers will provide you with free in-depth consultation. By gaining a deep understanding of your product characteristics, production capacity targets, and production environment, we will provide customized equipment selection and solutions to ensure that every investment is worth it.
Sample testing and effectiveness verification
We provide authentic packaging testing services. You can send product samples to our ‘Packaging Solution Verification Center’, where we will use recommended equipment for actual packaging and provide you with high-definition videos and test reports, making the packaging effect and efficiency clear at a glance and making decisions without suspense.
Seamless integration with your production line
We not only provide standalone devices, but also focus on overall performance. Our technical team can provide you with professional equipment layout suggestions, logistics process design, and electrical interface planning to ensure seamless integration of new era equipment with your existing production line, achieving a smooth and efficient upgrade transition.
Standardized installation and precise debugging
The installation and debugging of each device are carried out by rigorously certified original factory engineers. We follow a globally unified high standard operating procedure, not only debugging equipment to its optimal performance state, but also completing linkage testing with upstream and downstream equipment to ensure that production is achieved immediately upon startup.
Systematic empowerment training
We provide tiered training courses for your operation, maintenance, and management personnel, covering equipment principles, safety regulations, daily operations, basic maintenance, and common troubleshooting. The training combines on-site teaching, video manuals, and online Q&A to ensure that your team has a comprehensive understanding and can handle it independently.
7×24 hour fast response network
We establish a hierarchical response mechanism. Response within 2 hours for regular inquiries; Equipment malfunction, initiate remote diagnosis within 30 minutes. We promise that over 98% of issues can be resolved through remote guidance.
Global Service Network
Based on the three major intelligent manufacturing bases in Zhejiang, Guangdong, and Jiangxi, we have established multiple regional service centers and dozens of authorized service outlets nationwide. Meanwhile, our international service network has covered over 50 countries and regions worldwide, providing fast and professional localization support for the new era no matter where you are.
New Era’s sealers run 24/7. Their German support team is incredibly responsive
One New Era machine doubled our line speed. Their efficiency is game-changing
Smart integration and precise data from New Era reduced our material waste significantly
Service Qualifications and Standards
Our service management system strictly follows the ISO 9001 international quality standard. All on-site engineers have passed rigorous internal qualification certification and regularly receive the latest technical training to ensure the continuity and reliability of service quality.